OZOO.ai automates every customer call and chat — sales, onboarding, collections, and service — and turns each interaction into compliance-ready intelligence. Voice agents, conversation agents and post-call analytics in one BFSI-grade platform — built by Habilelabs, proven in production.
The biggest threats and the warmest leads are buried inside conversations nobody has time to review. Manual QA samples 2–5%. By the time a problem surfaces, it's already a 1-star review, a regulator query, or a lost customer.
Every voice and chat interaction feeds the same intelligence layer, so quality, compliance and revenue signals improve everywhere, not in silos.
From DPD-bucket recovery to KYC chase to renewal outreach — workflows, vocabulary and guardrails shaped around the lending lifecycle.
Numbers from a national NBFC running 1,500+ calls a day on the same Post-Call Analytics pipeline OZOO.ai ships today.
Workflows, vocabulary and guardrails purpose-built for DPD buckets, EMI conversations, KYC chases and right-party contact — not bolted on to a generic chatbot.
Every voice and chat interaction feeds the same intelligence layer, so quality, compliance and revenue signals improve across the board, not in silos.
Encryption, PII redaction, consent capture and audit trails are first-class — not legal fine print. Built on AWS, designed to meet PCI and HIPAA bars from day one.
Backed by production deployments where 100% of calls are analysed, 18 RBI/NHB compliance flags surfaced that sampling had missed, and an estimated ₹28 Cr in annual ROI realised.
Natural, multilingual, interruptible voice and chat — Hindi, Hinglish and English live for analytics; 12+ Indian languages in voice.
Book a 30-minute scoping call. We'll walk through the architecture, the proof, and what a pilot looks like for your portfolio.