OZOO.aiby Habilelabs

Solution · Customer Service

Contain the routine. Escalate the exception. Coach on every call.

Omnichannel chat handles EMI queries, statement requests and account changes; voice agents take routine calls; Post-Call Analytics scores every interaction for QA and coaching.

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Conversation AI AgentsVoice AI AgentsPost-Call Analytics

Hindi · Hinglish · English

live ASR coverage

0%

calls QA-scored

Long-tail

queries deflected to chat

The workflow

What changes when you add OZOO.ai.

Today

Agents repeat the same EMI, statement and balance answers thousands of times a day.
Long-pending complaints surface only at month-end.
Multilingual coverage limited by agent availability.

With OZOO.ai

Chat handles the long tail; voice takes the routine; humans handle the hard.
Recurring complaints, sentiment shifts and long-pending cases surfaced daily.
Every channel speaks the customer's language.

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The OZOO.ai products behind this solution.

Conversation AI Agents

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Voice AI Agents

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Post-Call Analytics

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Compliance

Designed for the Customer Service workflow under RBI, NHB and DPDP norms.

Audit trail across every interaction; PII redacted before persistence.

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Security & compliance

Built for regulated workloads

PCI CompliantLive

HIPAA-eligibleLive

AWS SDPLive

ISO 27001In progress

SOC 2In progress

DPDP-readyIn progress

See OZOO.ai on your Customer Service flow.

A 30-minute scoping call to walk through the workflow, proof points, and pilot scope.

Book a demo See pricing