OZOO.ai is the BFSI conversation platform from Habilelabs — founded 2016, 200+ global clients, 95% retention, AWS Service Delivery Partner. We focus on regulated industries because that's where consistency, compliance and proof matter most.
Habilelabs was founded in 2016 in Jaipur with a focus on building reliable cloud and data systems for businesses where downtime, data leaks and compliance gaps have real consequences. Banking and financial services were always at the centre of that mix.
Over time, two patterns showed up across our BFSI clients. First, every lender was sitting on thousands of customer conversations they couldn't review. Second, the AI tools available were either built for generic SaaS or wrapped horizontal voice bots in BFSI language without changing the workflows underneath.
OZOO.ai is what we built in response. A platform purpose-built for the lending lifecycle, with the analytics product validated in production at NBFC scale — ₹28 Cr estimated annual ROI, 100% call coverage, and 18 RBI/NHB compliance flags caught that manual sampling had missed — before we put a single claim in front of customers.
Today, OZOO.ai serves banks, NBFCs and lenders across India, with voice and conversation agents rolling out alongside the analytics backbone. It is built and run by Habilelabs engineers, with the same delivery model our clients know: full setup, a named contact after go-live, not a ticket queue.
Workflows, vocabulary and guardrails purpose-built for DPD buckets, EMI conversations, KYC chases and right-party contact — not bolted on to a generic chatbot.
Every voice and chat interaction feeds the same intelligence layer, so quality, compliance and revenue signals improve across the board, not in silos.
Encryption, PII redaction, consent capture and audit trails are first-class — not legal fine print. Built on AWS, designed to meet PCI and HIPAA bars from day one.
Backed by production deployments where 100% of calls are analysed, 18 RBI/NHB compliance flags surfaced that sampling had missed, and an estimated ₹28 Cr in annual ROI realised.
Natural, multilingual, interruptible voice and chat — Hindi, Hinglish and English live for analytics; 12+ Indian languages in voice.
Built in Jaipur, deployed globally. BFSI buyers across geographies get a named team in their time zone.
2805 N Dallas Pkwy, Suite 105, Plano, TX 75093
84-9688 162A Street, Surrey, BC V4N 6V3
Sec-93, Mansarovar, Jaipur 302020
Book a 30-minute scoping call. We'll walk through the architecture, the proof, and what a pilot looks like for your portfolio.